Thanks Ralf, Apologies, I solved the issue by simply resetting the clock on the server. On Saturday, April 23, 2011, Ralf Hildebrandt wrote:

* Muhammad El-Sergani :

...

Hello all,

I believe there's a time issue with our OTRS installation, as the time is ahead of the server's time by 1 hour. I have the server set @ GMT, and the customer is @ GMT+2... and the email is sent @ GMT+1...

How is the email sent? (SMTP? Sendmail call?) Which MTA are you using? What do the Received: Headers look like?

-- Ralf Hildebrandt  Geschäftsbereich IT | Abteilung Netzwerk  Charité - Universitätsmedizin Berlin  Campus Benjamin Franklin  Hindenburgdamm 30 | D-12203 Berlin  Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962  ralf.hildebrandt@charite.de | http://www.charite.de

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-- Thanks and Best Regards, Muhammad El-Sergani.