Stats icon not appearing
Hi, When i am using admin interface, Stats icon is not appearing Whta should i configure for this. I am using version 1.3.2 on Red Hat linux. Thnaks Ravi Ahuja
Hi, I am new member to group, i have even checked the modules by otrd check modules, every module is installed, but stats menu is not commin on admin interface. Pls help Thanks Ravi Ahuja ravi ahuja wrote:
Hi,
When i am using admin interface, Stats icon is not appearing what should i configure for this. I am using version 1.3.2 on Red Hat linux.
Thnaks Ravi Ahuja
Hi! On 26 Jul 2005 at 9:47, Ravi AHUJA wrote:
I am new member to group, i have even checked the modules by otrd check modules, every module is installed, but stats menu is not commin on admin interface. Pls help
Check that your username belongs to a group that has permissions to access to the stats module. I believe that, by default, there's a group called "stats" that has access to the stats section... but check in your installation: enter to the admin area and check the permissions in "Agents <-> Groups", click on "stats" and be sure to give your user all the permissions available...
Thanks Ravi Ahuja
Regards! --- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
Hi Victor, Thanks for response, i have made changes,stats menus is now coming, but when i select format as graph, it gives following error message New Tickets ] Year Month Graph Size Format New created tickets for each queue in selected month. error message:- Software error: Can't call method "png" on an undefined value at /opt/otrs//Kernel/Modules/SystemStats.pm line 342. For help, please send mail to the webmaster (root@localhost mailto:root@localhost), giving this error message and the time and date of the error. To add to this , how to select for diff queues, as we have no of queues configured. Thanks Ravi Ahuja Victor Rodriguez Cortes wrote:
Hi!
On 26 Jul 2005 at 9:47, Ravi AHUJA wrote:
I am new member to group, i have even checked the modules by otrd check modules, every module is installed, but stats menu is not commin on admin interface. Pls help
Check that your username belongs to a group that has permissions to access to the stats module. I believe that, by default, there's a group called "stats" that has access to the stats section... but check in your installation: enter to the admin area and check the permissions in "Agents <-> Groups", click on "stats" and be sure to give your user all the permissions available...
Thanks Ravi Ahuja
Regards!
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
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On 26 Jul 2005 at 13:42, Ravi AHUJA wrote:
Software error:
Can't call method "png" on an undefined value at /opt/otrs//Kernel/Modules/SystemStats.pm line 342.
For help, please send mail to the webmaster (root@localhost mailto:root@localhost), giving this error message and the time and date of the error.
It sounds to me that you're lacking GD support for your perl... Use the Perl CPAN shell to install those modules: "perl -MCPAN -e shell;" and then... install GD install GD::Text install GD::Graph install GD::Graph::lines install GD::Text::Align You'll need to restart Apache.
To add to this , how to select for diff queues, as we have no of queues configured.
I don't really understand what you're asking for... could you explain it with an example?
Thanks Ravi Ahuja
Regards! --- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
Hi, GD has been configured properly as for option ( Trace system activities (Replacement of old bin/mkStats.pl) stated below, it is working fine & i have also checked with $OTRS/bin/otrs.checkModules , it shows me all modules of GD installed.
To add to this , how to select for diff queues, as we have no of queues configured.
From this i meant, that i have so many queues for e.g, one is as Software installation, Web, Hardware support & so on, then how these queue will get reflected at graph option.
Thanks Ravi Ahuja
[ State Action Overview ] Year Month Graph Size Format
Trace system activities (Replacement of old bin/mkStats.pl).
Victor Rodriguez Cortes wrote:
On 26 Jul 2005 at 13:42, Ravi AHUJA wrote:
Software error:
Can't call method "png" on an undefined value at /opt/otrs//Kernel/Modules/SystemStats.pm line 342.
For help, please send mail to the webmaster (root@localhost mailto:root@localhost), giving this error message and the time and date of the error.
It sounds to me that you're lacking GD support for your perl... Use the Perl CPAN shell to install those modules: "perl -MCPAN -e shell;" and then...
install GD install GD::Text install GD::Graph install GD::Graph::lines install GD::Text::Align
You'll need to restart Apache.
To add to this , how to select for diff queues, as we have no of queues configured.
I don't really understand what you're asking for... could you explain it with an example?
Thanks Ravi Ahuja
Regards!
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
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On 26 Jul 2005 at 15:38, Ravi AHUJA wrote:
GD has been configured properly as for option ( Trace system activities (Replacement of old bin/mkStats.pl) stated below, it is working fine & i have also checked with $OTRS/bin/otrs.checkModules , it shows me all modules of GD installed.
If I understand correctly, it's working now...
To add to this , how to select for diff queues, as we have no of queues configured.
From this i meant, that i have so many queues for e.g, one is as Software installation, Web, Hardware support & so on, then how these queue will get reflected at graph option.
Well... you can't. All queues will be graphed in the same graph using different colors. At least for v1.3.2. I don't know if v2.0 has any improvements in this area. There's some people working on this area, read this thread: http://www.mail-archive.com/otrs@otrs.org/msg07580.html
Thanks Ravi Ahuja
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
No, graph option is working only for option ( Trace system activities (Replacement of old bin/mkStats.pl), but when i try to generate for for remaining two ( New created tickets for each queue in selected month) & (Overview of the tickets in queue at the end of this month). i.e gives error message:- [ Stats ] [ New Tickets ] Year Month Graph Size Format New created tickets for each queue in selected month. [ Ticket Overview ] Year Month Graph Size Format Overview of the tickets in queue at the end of this month. Error message:- Software error: Can't call method "png" on an undefined value at /opt/otrs//Kernel/Modules/SystemStats.pm line 342. For help, please send mail to the webmaster (root@localhost mailto:root@localhost), giving this error message and the time and date of the error. It is giving error message , when format type is graph, for print format it is working fine. Thanks Ravi Ahuja Victor Rodriguez Cortes wrote:
On 26 Jul 2005 at 15:38, Ravi AHUJA wrote:
GD has been configured properly as for option ( Trace system activities (Replacement of old bin/mkStats.pl) stated below, it is working fine & i have also checked with $OTRS/bin/otrs.checkModules , it shows me all modules of GD installed.
If I understand correctly, it's working now...
To add to this , how to select for diff queues, as we have no of queues configured.
From this i meant, that i have so many queues for e.g, one is as Software installation, Web, Hardware support & so on, then how these queue will get reflected at graph option.
Well... you can't. All queues will be graphed in the same graph using different colors. At least for v1.3.2. I don't know if v2.0 has any improvements in this area. There's some people working on this area, read this thread:
http://www.mail-archive.com/otrs@otrs.org/msg07580.html
Thanks Ravi Ahuja
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
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On 26 Jul 2005 at 17:38, Ravi AHUJA wrote:
No, graph option is working only for option ( Trace system activities (Replacement of old bin/mkStats.pl), but when i try to generate for for remaining two ( New created tickets for each queue in selected month) & (Overview of the tickets in queue at the end of this month). i.e gives error message:- [ Stats ]
Software error:
Can't call method "png" on an undefined value at /opt/otrs//Kernel/Modules/SystemStats.pm line 342.
This doesn't seem logical, as the three modules share the same png creation routine (the GD library). Maybe the problem isn't in the library.
It is giving error message , when format type is graph, for print format it is working fine.
Which OS are you using? And which version of OTRS?
Thanks Ravi Ahuja
Regards, --- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
Hi OS version RHEL 3.0 & otrs vewrsion is 1.3.2 Ravi Victor Rodriguez Cortes wrote:
On 26 Jul 2005 at 17:38, Ravi AHUJA wrote:
No, graph option is working only for option ( Trace system activities (Replacement of old bin/mkStats.pl), but when i try to generate for for remaining two ( New created tickets for each queue in selected month) & (Overview of the tickets in queue at the end of this month). i.e gives error message:- [ Stats ]
Software error:
Can't call method "png" on an undefined value at /opt/otrs//Kernel/Modules/SystemStats.pm line 342.
This doesn't seem logical, as the three modules share the same png creation routine (the GD library). Maybe the problem isn't in the library.
It is giving error message , when format type is graph, for print format it is working fine.
Which OS are you using? And which version of OTRS?
Thanks Ravi Ahuja
Regards,
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
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Hi, I am getting this error message, when i click on queue view:- Jul 28 09:14:12 del40lxld OTRS-CGI-10[4708]: [Error][Kernel::System::Ticket::ArticleLastCustomerArticle][Line:668]: No article found for TicketID 10440! Any help!1 Thanks Ravi Ahuja
Hi, To add to this , how can we delete a ticketid from database. Thanks Ravi Ahuja ravi ahuja wrote:
Hi,
I am getting this error message, when i click on queue view:- Jul 28 09:14:12 del40lxld OTRS-CGI-10[4708]: [Error][Kernel::System::Ticket::ArticleLastCustomerArticle][Line:668]: No article found for TicketID 10440!
Any help!1
Thanks Ravi Ahuja
Hello, I have experienced a similar problem when a local (non OTRS related) issue occurs. For some reason, your ticket 10440 has been created incorrectly and it is not complete. This ticket will need to be removed or you will lose visibility of any new tickets created since '10440'. The only way to remove the ticket is to delete it directly from the database. delete from ticket where id = '10440'; HTH Graeme Ravi AHUJA wrote:
Hi, To add to this , how can we delete a ticketid from database.
Thanks Ravi Ahuja ravi ahuja wrote:
Hi,
I am getting this error message, when i click on queue view:- Jul 28 09:14:12 del40lxld OTRS-CGI-10[4708]: [Error][Kernel::System::Ticket::ArticleLastCustomerArticle][Line:668]: No article found for TicketID 10440!
Any help!1
Thanks Ravi Ahuja
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Thanks, it is working fine now!! Graeme Brough wrote:
Hello,
I have experienced a similar problem when a local (non OTRS related) issue occurs. For some reason, your ticket 10440 has been created incorrectly and it is not complete. This ticket will need to be removed or you will lose visibility of any new tickets created since '10440'. The only way to remove the ticket is to delete it directly from the database.
delete from ticket where id = '10440';
HTH
Graeme
Ravi AHUJA wrote:
Hi, To add to this , how can we delete a ticketid from database.
Thanks Ravi Ahuja ravi ahuja wrote:
Hi,
I am getting this error message, when i click on queue view:- Jul 28 09:14:12 del40lxld OTRS-CGI-10[4708]: [Error][Kernel::System::Ticket::ArticleLastCustomerArticle][Line:668]: No article found for TicketID 10440!
Any help!1
Thanks Ravi Ahuja
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Hello, can you explaine the situation, that cause these problems, more detailed please? Maybe you can also open a bug report on http://bugs.otrs.org so we can take a closer look. Regards, Christian On Thu, Jul 28, 2005 at 09:00:57AM +0100, Graeme Brough wrote:
I have experienced a similar problem when a local (non OTRS related) issue occurs. For some reason, your ticket 10440 has been created incorrectly and it is not complete. This ticket will need to be removed or you will lose visibility of any new tickets created since '10440'. The only way to remove the ticket is to delete it directly from the database.
delete from ticket where id = '10440';
HTH
Graeme
Ravi AHUJA wrote:
Hi, To add to this , how can we delete a ticketid from database.
Thanks Ravi Ahuja ravi ahuja wrote:
Hi,
I am getting this error message, when i click on queue view:- Jul 28 09:14:12 del40lxld OTRS-CGI-10[4708]: [Error][Kernel::System::Ticket::ArticleLastCustomerArticle][Line:668]: No article found for TicketID 10440!
Any help!1
Thanks Ravi Ahuja
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Hi, It was when , mysqld daemon got killed & at same time some customer was creating a ticket & ticket was never created complete , i.e at data base many entry were missing. Regards Ravi Ahuja Christian Schoepplein wrote:
Hello,
can you explaine the situation, that cause these problems, more detailed please? Maybe you can also open a bug report on
so we can take a closer look.
Regards, Christian
On Thu, Jul 28, 2005 at 09:00:57AM +0100, Graeme Brough wrote:
I have experienced a similar problem when a local (non OTRS related) issue occurs. For some reason, your ticket 10440 has been created incorrectly and it is not complete. This ticket will need to be
removed or you will lose visibility of any new tickets created since '10440'. The only way to remove the ticket is to delete it directly from the database.
delete from ticket where id = '10440';
HTH
Graeme
Ravi AHUJA wrote:
Hi, To add to this , how can we delete a ticketid from database.
Thanks Ravi Ahuja ravi ahuja wrote:
Hi,
I am getting this error message, when i click on queue view:- Jul 28 09:14:12 del40lxld OTRS-CGI-10[4708]: [Error][Kernel::System::Ticket::ArticleLastCustomerArticle][Line:668]: No article found for TicketID 10440!
Any help!1
Thanks Ravi Ahuja
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NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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participants (4)
-
Christian Schoepplein -
Graeme Brough -
Ravi AHUJA -
Victor Rodriguez Cortes