Multiple OTRS on Apache Virtual Host

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jtown＠eml.cc

27 Jul 2006 27 Jul '06

6:23 p.m.

Hello, I'm going to have to setup OTRS in a short time, and I think that being able to setup multiple OTRS using Apache Virtual Hosts could help me to get it in time, but is that possible? Has anybody done it? I've been reading the whole mailing list archieve and I have not found anything like that. The system ID should have to be different, but mod_perl could give problems? Could anybody who has already done this give me any clue? Thanks in advance J

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Nils Breunese (Lemonbit Internet)

27 Jul 27 Jul

7:07 p.m.

J wrote:

...

I'm going to have to setup OTRS in a short time, and I think that being able to setup multiple OTRS using Apache Virtual Hosts could help me to get it in time, but is that possible? Has anybody done it? I've been reading the whole mailing list archieve and I have not found anything like that.

Check the archive again. A linkt to a howto explaining just this was posted today. Nils Breunese.

jtown＠eml.cc

7:11 p.m.

Hello, The howto explained how several HTTPD servers, running at different ports, could be used for this, what I pretend, is to integrate different OTRS with an only apache server which is running virtual hosts. Please, sorry if I don't explain it very well. Regards, J On Thu, 27 Jul 2006 21:07:31 +0200, "Nils Breunese (Lemonbit Internet)" said:

...

J wrote:

...
I'm going to have to setup OTRS in a short time, and I think that being able to setup multiple OTRS using Apache Virtual Hosts could help me to get it in time, but is that possible? Has anybody done it? I've been reading the whole mailing list archieve and I have not found anything like that.

Check the archive again. A linkt to a howto explaining just this was posted today.

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

Matt Linton

7:35 p.m.

New subject: SPAM Subject: Multiple OTRS on Apache Virtual Host

J: I have done this before and yes, mod_perl does cause problems. In CGI mode it worked fine, but mod_perl is assigning system memory to OTRS statically, which means your multiple OTRS builds with mod_perl will have memory contention. ------------------------------------------------------------- Matt Linton "So, you think there's no money UNIX/Linux SysAdmin to be made as a philosophy major? ASANI Solutions, LLC Think again! You're still right." jtown@eml.cc wrote:

...

Hello,

I'm going to have to setup OTRS in a short time, and I think that being able to setup multiple OTRS using Apache Virtual Hosts could help me to get it in time, but is that possible? Has anybody done it? I've been reading the whole mailing list archieve and I have not found anything like that.

The system ID should have to be different, but mod_perl could give problems? Could anybody who has already done this give me any clue?

Thanks in advance

J _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

jtown＠eml.cc

7:49 p.m.

New subject: SPAM Subject: Multiple OTRS on Apache Virtual Host

Hello Matt, Thank you very much for your reply! Did you get any way to solve that? I'm a beginner and having so little time to deploy it is horrible!!! Thanks again, John On Thu, 27 Jul 2006 12:35:51 -0700, "Matt Linton" said:

...

J: I have done this before and yes, mod_perl does cause problems.

In CGI mode it worked fine, but mod_perl is assigning system memory to OTRS statically, which means your multiple OTRS builds with mod_perl will have memory contention.

------------------------------------------------------------- Matt Linton "So, you think there's no money UNIX/Linux SysAdmin to be made as a philosophy major? ASANI Solutions, LLC Think again! You're still right."

jtown@eml.cc wrote:

...
Hello,

I'm going to have to setup OTRS in a short time, and I think that being able to setup multiple OTRS using Apache Virtual Hosts could help me to get it in time, but is that possible? Has anybody done it? I've been reading the whole mailing list archieve and I have not found anything like that.

The system ID should have to be different, but mod_perl could give problems? Could anybody who has already done this give me any clue?

Thanks in advance

J _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

Matt Linton

7:52 p.m.

New subject: SPAM Subject: Re: SPAM Subject: Multiple OTRS on Apache Virtual Host

I forwarded the specific lines of code which appeared to be the culprits to the developer list. I got a response back from them acknowledging the issue but have not followed up on it, as I worked around the issue by using multiple Apaches rather than virtual hosts. My advice is to either use it in CGI mode for now on a fast box, or run multiple Apache daemons -- you can use one set of apache binaries and multiple config files by specifying the "-f" flag to httpd on startup. I'm sure the root cause will be fixed in an upcoming update. ------------------------------------------------------------- Matt Linton "So, you think there's no money UNIX/Linux SysAdmin to be made as a philosophy major? ASANI Solutions, LLC Think again! You're still right." jtown@eml.cc wrote:

...

Hello Matt,

Thank you very much for your reply! Did you get any way to solve that? I'm a beginner and having so little time to deploy it is horrible!!!

Thanks again,

John On Thu, 27 Jul 2006 12:35:51 -0700, "Matt Linton" said:

...
J: I have done this before and yes, mod_perl does cause problems.

In CGI mode it worked fine, but mod_perl is assigning system memory to OTRS statically, which means your multiple OTRS builds with mod_perl will have memory contention.

------------------------------------------------------------- Matt Linton "So, you think there's no money UNIX/Linux SysAdmin to be made as a philosophy major? ASANI Solutions, LLC Think again! You're still right."

jtown@eml.cc wrote:

...
Hello,

I'm going to have to setup OTRS in a short time, and I think that being able to setup multiple OTRS using Apache Virtual Hosts could help me to get it in time, but is that possible? Has anybody done it? I've been reading the whole mailing list archieve and I have not found anything like that.

The system ID should have to be different, but mod_perl could give problems? Could anybody who has already done this give me any clue?

Thanks in advance

J _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

jtown＠eml.cc

28 Jul 28 Jul

9:51 a.m.

New subject: SPAM Subject: Re: SPAM Subject: Multiple OTRS on Apache Virtual Host

Hello, Thank you very much for your reply again. I know it sounds like an stupid question, but if one doesn't ask it won't learn, so sorry but: how can I use it only in CGI Mode, I've unloaded the mod_perl from the Apache conf file but I think that isn't the way... About running multiples daemons with only one binaries using the "-f" flag, thanks! I didn't know about it and although I preferred to avoid having to use different ports for each installation, if finally I have to do it, it will make things easier. And one last thing, I don't know if I'll have time to probe it, but I've found in a mailing list message:

...

If you read the program , you will see at the begining the line use Kernel::Config; The command "use" says that you will use the Kernel/Config.pm which is in memory.

Replace this line by : do "/opt/otrs/Kernel/Config.pm"; The command "do" force Apache to reload the file each time. You must enter the complete path.

Maybe doing this with the index.pl and the customer.pl could solve the problem. I'll try to test it in a virtual machine when I've finished my installation and if I get something interesting I'll let the list know. Thanks again in advance, J On Thu, 27 Jul 2006 12:52:32 -0700, "Matt Linton" said:

...

I forwarded the specific lines of code which appeared to be the culprits to the developer list. I got a response back from them acknowledging the issue but have not followed up on it, as I worked around the issue by using multiple Apaches rather than virtual hosts.

My advice is to either use it in CGI mode for now on a fast box, or run multiple Apache daemons -- you can use one set of apache binaries and multiple config files by specifying the "-f" flag to httpd on startup.

I'm sure the root cause will be fixed in an upcoming update.

------------------------------------------------------------- Matt Linton "So, you think there's no money UNIX/Linux SysAdmin to be made as a philosophy major? ASANI Solutions, LLC Think again! You're still right."

jtown@eml.cc wrote:

...
Hello Matt,

Thank you very much for your reply! Did you get any way to solve that? I'm a beginner and having so little time to deploy it is horrible!!!

Thanks again,

John On Thu, 27 Jul 2006 12:35:51 -0700, "Matt Linton" said:

...
J: I have done this before and yes, mod_perl does cause problems.

In CGI mode it worked fine, but mod_perl is assigning system memory to OTRS statically, which means your multiple OTRS builds with mod_perl will have memory contention.

------------------------------------------------------------- Matt Linton "So, you think there's no money UNIX/Linux SysAdmin to be made as a philosophy major? ASANI Solutions, LLC Think again! You're still right."

jtown@eml.cc wrote:

...
Hello,

I'm going to have to setup OTRS in a short time, and I think that being able to setup multiple OTRS using Apache Virtual Hosts could help me to get it in time, but is that possible? Has anybody done it? I've been reading the whole mailing list archieve and I have not found anything like that.

The system ID should have to be different, but mod_perl could give problems? Could anybody who has already done this give me any clue?

Thanks in advance

J _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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jtown＠eml.cc
Matt Linton
Nils Breunese (Lemonbit Internet)