Hi Christophe, This is what the config option Ticket::NewArticleIgnoreSystemSender is for, it does exactly what you want. You need to change the default value, in SysConfig. From then on, all *new* autoreplies will be marked 'read'. -- Mike On Tue, Jul 8, 2014 at 3:41 PM, Christoph Zwerschke wrote:

Am 08.07.2014 15:24, schrieb Marwan Rabbâa:

...

This only way to do that, is to make a filter on your client side (thunderbird, gmail or whatever).

No, I meant something different. Our agent users requested that the auto response should automatically appear already read in the OTRS web UI, i.e. without the star. The mail client has nothing to do with this, the read state is stored in the OTRS database. It makes no sense that the star (shouting "read me") appears in the UI for auto responses, because our agent users already know the text of the auto response.

-- Christoph --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Does this mean that the 'ticket merged' notices also do not generate a 'star'? Because in the past when someone merged a ticket, the owner of the existing ticket did not get a notification. That was fixed... Sander

Am 10.07.2014 16:54, schrieb Michiel Beijen:

...

This is what the config option

Ticket::NewArticleIgnoreSystemSender

is for, it does exactly what you want. You need to change the default value, in SysConfig. From then on, all *new* autoreplies will be marked 'read'.