How to sort tickets by (last article) time
7 Jan
2010
7 Jan
'10
9:29 a.m.
Hello List, by default the Tickets get sorted by creation time. This is not very useful if i have a big ticket where i have a regular reply from the customer. Then my ticket is the "oldest" one, but the most "active" ticket. Can i sort the tickets by the last Article time or something? Thanks, Mario
10 Jan
10 Jan
2:33 p.m.
anyone? :-|
On Thu, Jan 7, 2010 at 10:29 AM, ml ml
Hello List,
by default the Tickets get sorted by creation time. This is not very useful if i have a big ticket where i have a regular reply from the customer. Then my ticket is the "oldest" one, but the most "active" ticket.
Can i sort the tickets by the last Article time or something?
Thanks, Mario
5669
Age (days ago)
5672
Last active (days ago)
1 comments
1 participants
participants (1)
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ml ml