On Thursday, June 03, 2004 11:19 AM Dieter Schicker wrote:

when I open the phone view the owner field is empty. I couldn't find an answer in the archives. Does anybody know how to solve this problem?

Choose a queue and the owner field will be filled with the appropriate agents for that queue. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388