Thanks, that lets me do what I need to do. On Fri, 27 Jun 2008 14:06:02 -0400, Lars Jørgensen wrote:

Den 27/06/2008 kl. 16.13 skrev Greg Smith:

...

Can you set the default ticket state on a per-queue basis?

Not as such, but if you are using Postmaster Filters to sort tickets into queues, you can easily set the ticket state there, too.

-- Greg Smith 617 299 4576