I was able to send out the address that goes to the "customer" when they recreate a new ticket, but how do I adjust the "sender" address on notifications sent to agents? What it is under on the sysconfig gui? Thanks Dan Metcalf Wireless Broadband Systems www.wbisp.com 781-566-2053 ext 6201 1-888-wbsystem (888) 927-9783 dan.metcalf@wbisp.com support: support@wbisp.com

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brett N Sent: Friday, April 21, 2006 12:43 PM To: otrs@otrs.org Subject: [otrs] Scraping data from email ticket submission into TicketFreeKey

Hello, I'd like to know if there is a way to scrape the email for a regex pattern and take the result into TicketFreeKey?

So my email might have in it:

Order: 28347284 Priority: high Due Date: 12/04/2006

I'd like to put this data into TicketFreeKey or into relevant fields.

Any ideas? I can't find a way to do it... I know there are ways to do some of this with custom headers, but that's not so practical.

Thanks, Brett

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