Marcel schrieb:

Hi,

We receive some e-mails from hotmail users. OTRS does not correctly convert the hotmail-html-email to plain text. OTRS completely ignores new lines and puts the whole text in one line.

We're using version 2.3.3. Is there a way to handle this?

If it's a not known bug I could forward a test-mail.

Greetings,

Marcel

No idea anyone? I would appreciate any help. Marcel