Benoit DAVAUT -----Original Message----- From: Shawn Beasley [mailto:shawn.beasley@otrs.com] Sent: mercredi 21 mai 2008 22:19 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Need help for configuration Sébastien Prud'homme wrote:

2008/5/21 DAVAUT Benoit [FR] :

...

Hello,

I'm trying to configure OTRS to match up to our needs. But here are the problems I have:

- When a customer opens a new ticket or reply via the web interface, we don't receive any notification by email! Where can I set it? because I didn't find ...

This may be a bug in your version Fixed in 2.2.5 - (2008/01/14) Fixed bug# 977 - No agent notification for new ticket from webinterface if CustomerGroupSupport is enabled I have OTRS v2.2.6 ! And I don't have agent notification for new/reply ticket from webinterface! I don't understand ... there is a parameter to configure this? Thanks for your help.