Customer info problem

I have strange problem. I made a test ticket and now I can´t change customer info. If I go to zoom ticket => Customer => Set customer user and customer id of a ticket => I can put the CustomerID but if I put something to Customer User box, it clears all the boxes. So I can put only customerID, not customer user. Now when there is not any customer info, when I close the case, it always comes back to the system because there is no customer email, where the system sends the closing email. What can I do to get rid of this test case? -- Annika

for a specific ticket, you can use a Generic Agent to delete it by ticket
number. That doesn't solve this issue, however.
On Mon, Oct 18, 2010 at 3:37 AM, Annika Liikanen
I have strange problem. I made a test ticket and now I can´t change customer info. If I go to zoom ticket => Customer => Set customer user and customer id of a ticket => I can put the CustomerID but if I put something to Customer User box, it clears all the boxes. So I can put only customerID, not customer user.
Now when there is not any customer info, when I close the case, it always comes back to the system because there is no customer email, where the system sends the closing email.
What can I do to get rid of this test case?
--
Annika
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participants (2)
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Annika Liikanen
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Gerald Young