How to limit input ticket queues list
18 Apr
2007
18 Apr
'07
6:44 a.m.
Hi ! To allow to write notes into all queues, some agents group have RW rights for these groups. Same group creates new tickets in 2 input queues. In "New Phone" form in field "for" thay can see all 10 queues. It' s possible to limit list of groups to reduce input errors ? How this can be done ?
19 Apr
19 Apr
10:15 a.m.
Орлов Олег schrieb:
Hi !
To allow to write notes into all queues, some agents group have RW rights for these groups.
Same group creates new tickets in 2 input queues. In "New Phone" form in field "for" thay can see all 10 queues.
It' s possible to limit list of groups to reduce input errors ?
How this can be done ?
Should be no problem => see http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68
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Alexander Scholler -
Орлов Олег