Hello Mr. Walsh,

Currently the default for OTRS is to lock a ticket after a followup. Is it possible to change this so that it isn't locked after a followup?

In Admin Interface -> Queue, you can change it for each Queue individual. with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!