You can assign John, mary and Steve different customers ids, and then assign the ids to the customer supervisor too. Example John -> Customer ID: id1 Steve -> Customer ID: id2 Mary -> Customer ID: id3 Supervisor -> Customer ID: id1,id2,id3,supervisorid Gabriele ----- Original Message ----- From: Guillaume Rehm To: User questions and discussions about OTRS.org Sent: Tuesday, June 12, 2007 8:49 AM Subject: Re: [otrs] Frontend::Customer::ModuleRegistration Question Hi, I want to do the same process. Have you find how you can implement it ? o o a ecrit : Yes, but the problem with that is, I want these users to see all the tickets, but other users to not see all the tickets. John, Mary, and Steve all have the same customer id, and can currently see each other's tickets. But I want John to see everyone's tickets, and Mary/Steve to only see their own tickets. I may have more than one 'admin' per company, and I have multiple companies, so I'm trying to make this as simple as adding people to the right groups. ----- Original Message ---- From: Tequila Troutman To: otrs@otrs.org Sent: Monday, June 11, 2007 1:47:11 PM Subject: RE: [otrs] Frontend::Customer::ModuleRegistration Question You can use the customer id. If two customers have the same customer id, they can see each other's tickets. If a customer has a customer id specific to only him in his user profile, then he can only see his tickets. You could set up all the users you want access to each other's tickets by giving them the same customer id. From: o o Reply-To: "User questions and discussions about OTRS.org" To: otrs@otrs.org Subject: [otrs] Frontend::Customer::ModuleRegistration Question Date: Mon, 11 Jun 2007 13:25:55 -0700 (PDT) Was trying to configure my system so that the 'Company Tickets' button was only available to users of a certain group. I noticed that there is a group config option when looking at this module via SysConfig. I was hoping that by creating a group and adding this group to the 'group' field it would accomplish this. However, this setting doesn't seem to do anything, or at least it doesn't do what I was hoping to accomplish. Any thoughts on this would be appreciated. ____________________________________________________________________________________ Yahoo! oneSearch: Finally, mobile search that gives answers, not web links. http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _________________________________________________________________ Don’t miss your chance to WIN $10,000 and other great prizes from Microsoft Office Live http://clk.atdmt.com/MRT/go/aub0540003042mrt/direct/01/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ____________________________________________________________________________________ Get the Yahoo! toolbar and be alerted to new email wherever you're surfing. http://new.toolbar.yahoo.com/toolbar/features/mail/index.php _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ -- Guillaume REHM Centre de Ressources Informatiques Bibliotheque Nationale et Universitaire de Strasbourg 5 rue du Marechal Joffre BP 51029 67070 Strasbourg tel: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/