Hello and greetings from Japan - In OTRS 2.0b2, queue management screen, there is a "sign key" selection. Is this related to the new SMIME or PGP admin options? Also, if I set up SMIME and/or PGP, does the recipient have to be set up some how as well? Are these a way to prove that the mail came from my OTRS? Appreciate any help on this - TIA!! Kind Regards, Rick <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- Rick Cogley (rick.cogley@esolia.co.jp) Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475 (Outside Japan, remove leading zero-+81-3-5940-6880) English: www.esolia.com http://www.esolia.com/ | Japanese: www.esolia.co.jp http://www.esolia.co.jp/ Bilingual IT solutions and management firm-eSolia. <<-<<-<<-<<-<<-<<-<<-<<-<<-<<-