Dear Chris, thanks for this, I hope it helps us, I will try. Ron's solution does not work, I have already set unlock time 0, but nothing happened. If there is solution to absolutlely turn off locking, that would be the best way for us. Marek -----Original Message----- From: Chris Salter [mailto:csalter@educomts.com] Sent: Monday, October 06, 2003 4:41 PM To: 'User questions and discussions about OTRS.' Subject: RE: [otrs] Owner and locking Okay, I've found our configuration setting. I honestly don't know where I got it from, I'm afraid, but it does seem to have helped. In the Config.pm file, add the following line: $Self->{UnlockTicket} = 1; This seems to cause tickets to unlock when you move them to another queue. -- Chris Salter