Hi, Is it planned to support LDAP fully ? I mean to be able to add/search/modify customer as well as agents ? It will be really really useful for users (like me) using otrs to manage customers and tickets, and then using another software for generating bills (for example)... if there were full LDAP support it will be possible to use all the customers' data specified in OTRS in the other software ! Any plan ? is it hard to implement ? Thanks ! -- Florian
Hi there, On Sunday 11 September 2005 19:40, florian2000@no-log.org wrote:
Is it planned to support LDAP fully ? I mean to be able to add/search/modify customer as well as agents ? It will be really really useful for users (like me) using otrs to manage customers and tickets, and then using another software for generating bills (for example)... if there were full LDAP support it will be possible to use all the customers' data specified in OTRS in the other software !
this is quite a complex task. I think it wouldn't be too difficult to implement this for let's say a standard objectClass, however most users have also other objectClasses in use so that the OTRS would be required to handle this things transparently. You are welcome to submit code :-) -- Regards, Wiktor Wodecki net mobile AG - 40470 Duesseldorf - Germany 923B DCF8 070C 9FDD 5E05 9AE3 E923 5A35 182C 9783
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florian2000＠no-log.org -
Wiktor Wodecki