Hi list, 2 questions: I have 2 otrs servers. 2 differents servers, 1 OTRS 2.4.7 and 1 OTRS 2.3.2. 2.4.7 is utf-8 2.3.2 is iso-8859-1 When I send email to a specific otrs version, coding caracters (é,à, ..., Yes I'm french :-( ) are good. I can see it normally. But I want to transfer ticket from 2.4.7 to 2.3.6. I use notification event to transfer them when they are in a specic queue. But when I do that, and only this, coding caracters are wrong. As anyone have an idea ? -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr