Is it possible to create ticket through IVT or throug any script
The whole idea is to create the ticket automatically when customer calls, there is no Agent ONLY IVR System is there. How can it be possible? -- Best Regards, Darshak Modi +91 9909008245 darshakamodi@gmail.com
Darshak wrote :
The whole idea is to create the ticket automatically when customer calls, there is no Agent ONLY IVR System is there.
How can it be possible?
Hi, you could use email with the help of the X-OTRS-Headers and the postmaster filter or you could use SOAP for example. But it all depends on the data the IVR system provides and how you get the data. If you like I would recommend to post more details. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
Yes please provide me details. i am looking for someone who can help me. I need someone who can install/train/integrate the system. Please let me know. Best Regards, Darshak Modi +91 9909008245 darshakamodi@gmail.com On 10/29/2010 3:46 PM, Alexander Halle wrote:
Darshak wrote :
The whole idea is to create the ticket automatically when customer calls, there is no Agent ONLY IVR System is there.
How can it be possible?
Hi,
you could use email with the help of the X-OTRS-Headers and the postmaster filter or you could use SOAP for example.
But it all depends on the data the IVR system provides and how you get the data. If you like I would recommend to post more details.
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
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Hello Darshak
Please check the following links:
http://www.iniy.org/?p=20
http://doc.otrs.org/2.2/en/html/x1053.html
If you need professional help from OTRS experts, please check
http://www.otrs.com/en/partners/find-a-partner/
Cheers,
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 29 October 2010 04:34, Darshak
Yes please provide me details. i am looking for someone who can help me. I need someone who can install/train/integrate the system.
Please let me know.
Best Regards, Darshak Modi +91 9909008245darshakamodi@gmail.com
On 10/29/2010 3:46 PM, Alexander Halle wrote:
Darshak wrote :
The whole idea is to create the ticket automatically when customer calls, there is no Agent ONLY IVR System is there.
How can it be possible?
Hi,
you could use email with the help of the X-OTRS-Headers and the postmaster filter or you could use SOAP for example.
But it all depends on the data the IVR system provides and how you get the data. If you like I would recommend to post more details.
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
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participants (3)
-
Alexander Halle -
Darshak -
Leonardo Certuche