Hi, I want to update the OTRS CustomerUser with the users of a portal and don't want to "link" directly OTRS to the portal database to look for customerusers. I'm writting a PERL script to do it, using the functions in: ~otrs/Kernel/System/CustomerUser.pm There it is said that: -------------------extract------------------- =item CustomerUserUpdate() to update customer users $CustomerUserObject->CustomerUserUpdate( Source => 'CustomerUser', # CustomerUser source config UserLogin => 'mhuber', UserFirstname => 'Huber', UserLastname => 'Manfred', UserPassword => 'some-pass', # not required UserEmail => 'email@example.com', ValidID => 1, UserID => 123, ); =cut ---------------end of extract--------------- I'm having problems. My testing is the following, I do create a dummy CustomerUser withe the function with function CustomerUserAdd() (with the same parameter from the example in the coments of the CustomerUser.pm file) and then I'm trying to update with the above function is not working. I'm geting en error saying: --------------------- log ---------------- ERROR: ?LogPrefix?-99 Perl: 5.8.5 OS: linux Time: Wed Jun 20 13:32:28 2007 Message: Need UserCustomerID! Traceback (25134): Module: Kernel::System::CustomerUser::DB::CustomerUserUpdate (v1.42.2.1) Line: 405 Module: Kernel::System::CustomerUser::CustomerUserUpdate (v1.28) Line: 329 Module: prueba.pl (v1.0) Line: 69 ------------------- end log ---------------- Can someone put a bit of light? One of my doubts is also what the developper is refering with "Source => 'CustomerUser'". do I have to change that? Or is there a bug? Thanks, Rafa PS: