Hello Peter, On Sun, Jul 24, 2005 at 10:32:43AM +0200, Yourhosting.nl > Peter Langenkamp wrote:

We would like to know if it is possible to change the location of the text "[Ticket: ######]" which is added by OTRS to the subject of a new email ticket.

We would like to have it added at the end of the subject, instead of the start of the subject to which it is added now.

With OTRS 2.x you can take a look into $OTRS_HOME/Kernel/System/Ticket.pm. There is a function called TicketSubjectBuild. Just adapt it for your needs. If you have problems, we can make this changes for you ofcourse. Please write a message to sales@otrs.de for commercial support. Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!