I have OTRS 2.0.4 on OpenSuSE 10.1. When I create a ticket using the Email-Ticket button, the queue view shows the last communication instead of the original ticket information. When you zoom, it looks fine. For instance, we currently have several tickets that show "...The owner of your ticket '###############' has been changed to 'Technician Name'." in QueueView. I've looked through the bug reports but didn't see anything on it. Any suggestions before I submit a bug? Has anyone else experienced this? Thanks Joe Fusco Network Manager Ocean Dental Corporate Headquarters Stillwater, OK Email: joe.fusco@oceandental.net Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service.