As far as I assume the mechanism : The sender is not informed if you don't activate the "inform sender" box. The check box is ticked by default when you open the "inform sender" form. I never open the "inform sender" form when I merge tickets and senders are neither emailed nor notified. Egareg JAOUEN Ingénieur Recherche&Développement Tel : +33 2 31 35 34 81 │ egareg.jaouen@elitt.com -----Message d'origine----- De : otrs [mailto:otrs-bounces@lists.otrs.org] De la part de Ml Ml Envoyé : mercredi 30 janvier 2019 11:10 À : User questions and discussions about OTRS. Objet : [otrs] TicketAgentMerge Inform Sender => disable by default Hello List, after Updating to OTRS 6 the "Inform Sender" Box is ticket by default if i merge tickets. How can i disable (uncheck) it by default? Cheers, Mario --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs