Hi Ron, On Sat, Aug 09, 2003 at 09:45:58PM -0700, Ron Shannon wrote:

The auto response adds the first "RE:" to the ticket subject line. Then each new email on the ticket also adds an "RE:", until soon we have zillions of RE:RE:RE:RE:...(etc.) in the subject line. Ugly.

How can we limit this to just one "RE:" in the first reply and all future email correspondence on each ticket? Thanks.

There is no way to limit the "RE: " in auto responses. But there is a way to remove the RE: from the auto responses via the admin area -> auto responses -> change. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.