I do my agent and customer authentication off of Active Directory via LDAP. Occassionally, the DC that I am pointing at will be offline. When that happens, the entire OTRS program is unusable. To get back online, I have to edit the Config.pm file and point it at a different DC that is working. Is there a way to pass multiple DC arguments to the Auth modules so that if one is not available it will try the next? Thanks, Tyler Hepworth
On Monday, May 10, 2004 8:19 PM
Tyler Hepworth
I do my agent and customer authentication off of Active Directory via LDAP. Occassionally, the DC that I am pointing at will be offline. When that happens, the entire OTRS program is unusable. To get back online, I have to edit the Config.pm file and point it at a different DC that is working. Is there a way to pass multiple DC arguments to the Auth modules so that if one is not available it will try the next?
We already track a request for a more readable error output. At current, having multiple LDAP servers might be desirable, but not solvable from within OTRS. Workarounds: a) Point OTRS to your Global Catalog Server (formerly known as PDC, formerly known as Prince), which shouldn't go away anytime. b) Set up a never-dying (aka localhost) LDAP server replicating the wanted data at regularly intervals from your AD. Additionally, write a tutorial about the replication from AD. :) Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Robert Kehl -
Tyler Hepworth