Dear community, in the appendix you can find a draft of a group of people for an extension to the OTRS system (currently only available in German, on demand we could try to create an English version within one week). If there are any comments about this draft: please discuss them here on the list. Our goal is to coordinate our activity with the OTRS community, but also to have at least a beta for our own needs 'til the end of October (of this year ;-). So we will be happy about any feedback within the next seven days. It will then depend on the feedback, if we open a wider discussion or start the implementation. Regards Paul (aka Gerold Gruber)