Hi Daniel, On Wed, Jun 04, 2003 at 12:20:21PM +0200, Koller Daniel wrote:

After basically starting up with OTRS, I have some questions (regarding handling):

- Is it possible, to have the pasted part from the incoming mail (if you write an answer) below the signature?

Yes, it's a config option: [Kernel/Config.pm] # ms_style $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} $Data{"Signature"} '; [...]

- Regarding attachments: If a standard answer has attached sveral standard attachments, it seems to be not possible, to send the answer without one? Is this a bug or a feature?

You can deselect the attachments with 'strg+click on the attachment'.

- We are now on 1.0.2, if there are some changes, they would normally be only in the a release after 1.1. Do need to follow each version number in order to "stay on track"? Or will there be some upgrade procedures also for earlier versions?

You need to update to the 1.1 version. But if it's a security bug, we also will provide updates for older versions.

And finally: When will the next realse come up, and which main features will it have?

This is our todo list: http://cvs.otrs.org/cvsweb.cgi/otrs/TODO The next major release isn't scheduled yet (~ Aug-Sep 2003).

Daniel

-Martini -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.