That worked!!! Thank you so very much, Priyadarsan! ======================================

From: Priyadarsan Roy Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: Re: [otrs] How to MAP a drop-down box for 'customer.pl'? Date: Tue, 11 Jul 2006 15:36:19 +0530

s taylor wrote:

...

Hello.

How can I map a drop-down box for 'customer.pl'?

FROM: ====

TO: === <select name="state" size=1 maxlength=40 width=15> <option VALUE="" selected>Select a State <option VALUE="AL">Alabama <option VALUE="AK">Alaska <option VALUE="AZ">Arizona etc.

How to incorporate this: ~~~~~~~~~~` value="$QData{"UserState"}" ~~~~~~~~~~`

which is used in the statement??? Hi Taylor,

I changed

<tr> <td class="contentkey">$Text{"Subject"}:</td> <td class="contentvalue"></td> </tr>

to

<tr> <td class="contentkey">$Text{"Subject"}:</td> <td class="contentvalue"> <select name="Subject"> <option value="Hardware" selected="selected">Hardware</option> <option value="OS Software">OS Software</option> <option value="LAN">LAN</option> <option value="Network">Network</option> <option value="Application Software">Aplication Software</option> <option value="Anti Virus">Anti Virus</option> <option value="Others">Others</option> </select> </td> </tr>

And I got my new drop downs which will appear in the subject lines based on the drop down selection.

Hope this helps.

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