I tried changing the root@localhost, no good. Came back with the same error. Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ -----Original Message----- ------------------------------ Message: 6 Date: Fri, 15 Feb 2008 15:27:57 +0100 From: "Nils Breunese (Lemonbit)" Subject: Re: [otrs] Re: change root/admin pw from mysql (Nils Breunese (Lemonbit)) To: "User questions and discussions about OTRS.org" Message-ID: <9B35558E-0479-458B-ABE8-96FE29C256A5@lemonbit.nl> Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes Andrew Meyer wrote:

otrs2:/var/www/otrs/bin# ./otrs.setPassword root password Use of uninitialized value in concatenation (.) or string at /var/www/otrs/Kernel/System/Log.pm line 135, <PRODUCT> line 4. ERROR: otrs.setPassword-01 Perl: 5.8.8 OS: linux Time: Mon May 6 15:37:49 2002

Message: No such User!

Traceback (7882): Module: Kernel::System::User::SetPassword (v1.64.2.1) Line: 505 Module: ./otrs.setPassword (v) Line: 76

otrs2:/var/www/otrs/bin# ./otrs.setPassword admin password Use of uninitialized value in concatenation (.) or string at /var/www/otrs/Kernel/System/Log.pm line 135, <PRODUCT> line 4. ERROR: otrs.setPassword-01 Perl: 5.8.8 OS: linux Time: Mon May 6 15:38:13 2002

Message: No such User!

Traceback (7883): Module: Kernel::System::User::SetPassword (v1.64.2.1) Line: 505 Module: ./otrs.setPassword (v) Line: 76

Did you create a root or admin user? The default administrator OTRS user is called 'root@localhost'. Nils Breunese.