Hi,

Folks, How do I go about tweeking the interface; I've started putting in corporate logos and Suchlike but does anyone have any tips on setting colours etc?

Which OTRS version? In version 1.2.3 you can do this with the css-Statements in the *.dtl files.

Also, I've noticed that the Outlook priority marking is lost when the emails get to OTRS. Any idea how to get around this? Customers have finally been trained to use the correct priority markings and we'd hate to lose the functionality!

Try this, it's without any warranty! Add the following to /opt/otrs/Kernel/Config.pm $Self->{'PostmasterX-Header'} = [ ... 'X-Priority', ... ]; # Job Name: 1-Match # (Set incoming mails with prio highest to OTRS Prio 5 very high) $Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { X-Priority => '1 (Highest)', }, Set => { 'X-OTRS-Priority' => '5 very high', }, }; Regards, Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!