
Hi, Wondering if it is possible to have a special queue or something where I can handle network wide tickets which can be viewed on the customer interface without having to login? Example: Say I'm going to do maintenance on a switch or a central server which might be of interest for any number of users in my network who might get affected. I would then create my own ticket in a "sysadmin" queue where I scribble down the When, What and Why. This ticket is then viewable from the customer panel (maybe a custom made page?) without having to login... Anyone done something like this? Cheers -------------------------------- Carl Boberg System & Network Administrator Swedish Museum of Naturalhistory Frescativägen 40 104 05 Stockholm Sweden Tel nr: 08-5195 5116 Mobile: 0701-82 4055 E-mail: carl.boberg@nrm.se --------------------------------

On May 23, 2005, at 7:31 AM, Carl Boberg wrote:
Hi, Wondering if it is possible to have a special queue or something where I can handle network wide tickets which can be viewed on the customer interface without having to login?
Example: Say I'm going to do maintenance on a switch or a central server which might be of interest for any number of users in my network who might get affected. I would then create my own ticket in a "sysadmin" queue where I scribble down the When, What and Why. This ticket is then viewable from the customer panel (maybe a custom made page?) without having to login...
Anyone done something like this?
No, but I can imagine it being done with a little bit of Perl LWP. Just setup a "network status" customer user, then have a status page publicly available to your customers. The CGI would just log into OTRS, gather the information, and present it to the users. Personally, I think it would be easier to just update your "network status" page. -- Jason Dixon Technical Lead, Open Source Tools AMTI, Inc.

Hi How about the "Message Of The Day" feature? There you can place messages, which will be shown on the login screen. http://doc.otrs.org/1.3/en/html/dtl-examles.html#AEN1315 Enable it with: # ShowMotd # (show message of the day in login screen) $Self->{ShowMotd} = 1; Regards Roberto Carl Boberg wrote:
Hi, Wondering if it is possible to have a special queue or something where I can handle network wide tickets which can be viewed on the customer interface without having to login?
Example: Say I'm going to do maintenance on a switch or a central server which might be of interest for any number of users in my network who might get affected. I would then create my own ticket in a "sysadmin" queue where I scribble down the When, What and Why. This ticket is then viewable from the customer panel (maybe a custom made page?) without having to login...
Anyone done something like this?
Cheers -------------------------------- Carl Boberg System & Network Administrator Swedish Museum of Naturalhistory Frescativägen 40 104 05 Stockholm Sweden Tel nr: 08-5195 5116 Mobile: 0701-82 4055 E-mail: carl.boberg@nrm.se --------------------------------
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participants (3)
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Carl Boberg
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Jason Dixon
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Roberto Giana