Successful Upgrade to 3.0.x, observations
I successfully upgraded (using the tar.gz) from 2.4.x to 3.0.x on Ubuntu. Everything worked as documented. Nevertheless, the are some observations I made, resulting in a few questions: 1) The colour scheme is totally different. Is there an alternative theme which restores the colors the users are used to? A "classic" theme could considerably improve the users experience by giving him at least a bit of the old cozy feeling of 2.4.x! 2) The top row of buttons has "dashboard, tickets, statistics, customers, search" How can I add my own button there (I'd like to be able to access "tickets/queue view" directly) 3) Answers are generated in a seperate window Can this be turned off (maybe on a per user basis)? 4) If I used the Ticket View "L" (Large?), I have the opportunity to write a reply. Is there a way of adding "forward" and "bounce" to the options somehow? Quite often one would like to redirect a misdirected ticket someplace else without having to read it all. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de
Hi Ralf, 1) There's an "ivory" skin in the user preferences. It changes the colour to blue. 2) Look in Admin -> SysConfig -> Group Ticket -> Frontend::Agent::ToolBarModule. You can enable a lot of short cut icons there, as well as fulltext search and stored search profiles on the tool bar. Very useful. 3) No. 4) Don't know, maybe somebody else can help. Lars -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ralf Hildebrandt Sent: Thursday, December 16, 2010 9:47 AM To: otrs@otrs.org Subject: [otrs] Successful Upgrade to 3.0.x, observations I successfully upgraded (using the tar.gz) from 2.4.x to 3.0.x on Ubuntu. Everything worked as documented. Nevertheless, the are some observations I made, resulting in a few questions: 1) The colour scheme is totally different. Is there an alternative theme which restores the colors the users are used to? A "classic" theme could considerably improve the users experience by giving him at least a bit of the old cozy feeling of 2.4.x! 2) The top row of buttons has "dashboard, tickets, statistics, customers, search" How can I add my own button there (I'd like to be able to access "tickets/queue view" directly) 3) Answers are generated in a seperate window Can this be turned off (maybe on a per user basis)? 4) If I used the Ticket View "L" (Large?), I have the opportunity to write a reply. Is there a way of adding "forward" and "bounce" to the options somehow? Quite often one would like to redirect a misdirected ticket someplace else without having to read it all. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
* Lars Jørgensen
Hi Ralf,
1) There's an "ivory" skin in the user preferences. It changes the colour to blue.
Just very slightly. There's still a lot of dark grey and black :)
2) Look in Admin -> SysConfig -> Group Ticket -> Frontend::Agent::ToolBarModule. You can enable a lot of short cut icons there, as well as fulltext search and stored search profiles on the tool bar. Very useful.
OK. Just what I want!!!
3) No.
I came to like it now, after 31 Tickets
4) Don't know, maybe somebody else can help.
Thanks anyway! Every little bit helps!
4) If I used the Ticket View "L" (Large?), I have the opportunity to write a reply.
Is there a way of adding "forward" and "bounce" to the options somehow? Quite often one would like to redirect a misdirected ticket someplace else without having to read it all.
-- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de
participants (2)
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Lars Jørgensen -
Ralf Hildebrandt