Hi, sharif islam schrieb:

Hi All, I am trying disable some auto-notification, not sure where to set it. Also if this is possible for specific queues rather than system wide.

1) merge ticket: Currently merging tickets sends a note to the customer. we would like to disable this

This can be selected or deselected when merging the tickets, I think the message is coming from the state change that happens with merge.

2) owner/responsible: assigning owner and responsible sends two notification. we have both turned on.

The setting for automatic notification to the customer are set in the queue settings.

thanks.

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