We have a number of partner companies who we do support with. We want to give them each access to our OTRS system. Then we want to share given customers with them but not all our customers. We can set each partner company up their own access their own queues, that works really well. So each support agent only sees the correct queues, and each customer only sees the correct support agents. Support Partner (Agent) sees their own Customer Queues. Customer see's there own agent in their dropdown list Unfortunately, however, if a support partner clicks "Phone Call" and then does a search ALL our customers are displayed -- not simply the ones who have access to groups which he ought to have access to. We really don't want all our support partners to see all our customers who are using OTRS. Can someone please tell me what I need to change in order to fix this ;) SQL which (sort of) works to only get the "right" people... select * from customer_user, group_customer_user, group_user, system_user where customer_user.login = group_customer_user.user_id and group_user.group_id=group_customer_user.group_id and group_user.user_id = system_user.id and system_user.login='AAAA' and group_customer_user.permission_value = 1 and group_user.permission_value = 1; Currently using OTRS VERSION = 1.2.3 Thomas