[dev] priority responses

Grimes, David david.grimes at belointeractive.com
Mon Jan 5 16:14:37 CET 2004

Is there anyway to define a "response" to a high priority ticket? I need to
have an sms message sent to a phone containing some basic info about the
ticket, i.e. customer name and number.... Any thoughts on how that could be





P.s. How can I modify the stats so there's not 30 different plots on one

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