[dev] priority responses

Martin Edenhofer me at otrs.de
Fri Jan 9 18:47:02 CET 2004


Hi David, hi Tom,

On Tue, Jan 06, 2004 at 11:23:11AM +0100, Tom Hesp wrote:
> I have been thinking about this, as I need a similar type of functionality.
> The most simple solution I could come up with until know is to have the
> GenericAgent move high priority tickets into a special queue and have it
> execute a script (have a look at Kernel/Config/GenericAgent.pm.examples for
> an example) that sends the SMS. I am moving the ticket into another queue to
> prevent GenericAgent from sending out SMS messages again and again but you
> can of course also think of a special ticket status for this.

Cool! A good solution! :)) 

David: In other way you would need to patch Kernel/System/Ticket/SendAutoResponse.pm.

> Regards, Tom

  Martin Edenhofer

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
        http://www.otrs.de/ :: Manage your communication! 



More information about the dev mailing list