[dev] Question on Sync the Customer

Rocco Tocci rocco.tocci at tbsit.com
Fri Aug 2 10:26:01 GMT 2013


Hi guys, I would like confirmation from you that at present there is no 
synchronization for customers.
For what I know, you can:
1. Authenticate clients on one of the backend provided in config.pm 
(es.LDAP)
2. Access the backend configured to select the customer
But it is not possible, as for the agents, associate a customer to a 
group to enable him to enter ticket via customer panel
To do this you must create them on the local OTRS DB, correct?

thanks
Rocco

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Rocco Tocci
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