[dev] Why is pending date always set 24 hours in the future?

McMahon, Mike (HQP) mike.mcmahon at rhi.com
Fri Aug 16 19:48:13 GMT 2013


Pending reminder sends an email, the other actions perform the specified action!

As for why it is set to 24hrs in the future, not sure!  Probably some arbitrary decision :)

From: dev-bounces at otrs.org [mailto:dev-bounces at otrs.org] On Behalf Of Guillermo Alberto Rosas Pereira
Sent: Friday, August 16, 2013 8:59 AM
To: dev at otrs.org
Subject: [dev] Why is pending date always set 24 hours in the future?

Hi guys, I have a doubt:

Every time I'm going to set a ticket as PENDING, there is a Date Field that is set 24 hours in the future by default. Why is that? What happens after those 24 hours (or whatever date I set in the future whereas is a minute, an hour, or X days) have passed?

Thanks a lot for your help


Guillermo Alberto Rosas Pereira | ITIS Metrics



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