[dev] Dynamic field on customer does not show on Agent ticket overview

Guillermo Alberto Rosas Pereira guillermo.rosas at softtek.com
Wed Aug 21 22:12:27 GMT 2013


I created a new Ticket Dynamic Field and activated on the customer interface (its a 'date' field). Now, from the agent interface, how does the agent see the value that was introduced on the customer dynamic field?.  At first I thought that it would show on the  Ticket Information panel on the agent interface, but it doesn't. Am I missing something?

Thanks in advance.



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