[dev] Antw: Dynamic field on customer does not show on Agent ticket overview
Josef1.Penzkofer at rz.uni-regensburg.de
Thu Aug 22 06:46:58 GMT 2013
you have to activate the DynamicField too in SysConfig in section:
Key - Value
>DynamicField_Name> - 1
>>> Guillermo Alberto Rosas Pereira <guillermo.rosas at softtek.com> 22.08.2013 00:12 >>>
I created a new Ticket Dynamic Field and activated on the customer interface (its a 'date' field). Now, from the agent interface, how does the agent see the value that was introduced on the customer dynamic field?. At first I thought that it would show on the Ticket Information panel on the agent interface, but it doesn't. Am I missing something?
Thanks in advance.
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