[dev] How to show only one ticket state

Jan Řežab honza at rezab.eu
Tue Aug 27 06:17:55 GMT 2013


Try this http://doc.otrs.org/3.0/en/html/acl.html.

Kind regards
Jan

2013/8/27 Guillermo Alberto Rosas Pereira <guillermo.rosas at softtek.com>

> I have several ticket STATES, which for type OPEN are:  ****
>
> **·         **Open successful****
>
> **·         **Open****
>
> **·         **Open by X****
>
> **·         **Open by Y****
>
>
>
> How can I configure the Next Ticket State field on “Agent Ticket Phone” to
> show ONLY one of those states and not the whole OPEN category. From
> Sysconfig, I can only configure the Next Ticket State to show or hide a
> whole category: Ex: hide ALL states configured as type OPEN  or show ALL
> states configured as type CLOSED, etc. ****
>
> ** **
>
> I need to show only the state OPEN SUCCESFUL, but not the rest of the
> states configured as type  OPEN. ****
>
> ** **
>
> I will appreciate your help . ****
>
> ** **
>
> ** **
>
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