[dev] How to show only one ticket state

Rafa Quiñonero Figuerola rafakorp at gmail.com
Tue Aug 27 08:21:43 GMT 2013


Yes, try it with the ACL, if you don't get it working send the code here
and we'll take a look. We have used many ACLs for our system.


2013/8/27 Jan Řežab <honza at rezab.eu>

> Try this http://doc.otrs.org/3.0/en/html/acl.html.
>
> Kind regards
> Jan
>
> 2013/8/27 Guillermo Alberto Rosas Pereira <guillermo.rosas at softtek.com>
>
>>  I have several ticket STATES, which for type OPEN are:  ****
>>
>> **·         **Open successful****
>>
>> **·         **Open****
>>
>> **·         **Open by X****
>>
>> **·         **Open by Y****
>>
>>
>>
>> How can I configure the Next Ticket State field on “Agent Ticket Phone”
>> to show ONLY one of those states and not the whole OPEN category. From
>> Sysconfig, I can only configure the Next Ticket State to show or hide a
>> whole category: Ex: hide ALL states configured as type OPEN  or show ALL
>> states configured as type CLOSED, etc. ****
>>
>> ** **
>>
>> I need to show only the state OPEN SUCCESFUL, but not the rest of the
>> states configured as type  OPEN. ****
>>
>> ** **
>>
>> I will appreciate your help . ****
>>
>> ** **
>>
>> ** **
>>
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-- 
Rafa Quiñonero Figuerola
Tlf: 0151-61436385
rafakorp at gmail.com
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