[dev] ACL on Queue

Rafa Quiñonero Figuerola rafakorp at gmail.com
Wed Aug 28 15:22:16 GMT 2013


CustomerUserID => ['some id']



2013/8/28 Rocco Tocci <rocco.tocci at tbsit.com>

> Hi guys I've added this ACL to limit the list of queues based on company :
> on Service e SLA works fine but on Queue not work
> any suggestions?
>
> $Self->{TicketAcl}->{'02-**basic'} = {
> Properties => {Frontend => { Action => ['AgentTicketPhone'], },
> CustomerUser => { UserCustomerID => ['ITALIALOGISTICA_PT'] },
> },
> Possible => {
> Ticket => {
> Queue => ['TBS-OP::CS::FIELD SUD::ItaliaLogistica'],
> # Service => [],
> # SLA => ['Ripr.240min_L-D:H24'],
> },
> },
> };
>
> My OTRS is 3.0.10
>
> --
> Rocco Tocci
> Application Architect
> Strada Prov. 1 BariModugno n. 4
> 70123 Bari  Italy
> Tel. +39 0803855483
>
> TBS IT – Telematic & Biomedical Services Srl a socio unico
> Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste
> Tel. 040 - 92291
> Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno
> Tel. 0742- 32661
> C.F., P.IVA e Registro Imprese (TS) : 01165260322
> Cap.Soc. € 8.000.000,00 i.v.
> una società di TBS Group SpA
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-- 
Rafa Quiñonero Figuerola
Tlf: 0151-61436385
rafakorp at gmail.com
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