[dev] ACL on Queue

Rafa Quiñonero Figuerola rafakorp at gmail.com
Wed Aug 28 15:22:30 GMT 2013


http://doc.otrs.org/3.0/en/html/acl.html

I think that was the problem


2013/8/28 Rafa Quiñonero Figuerola <rafakorp at gmail.com>

>
> CustomerUserID => ['some id']
>
>
>
> 2013/8/28 Rocco Tocci <rocco.tocci at tbsit.com>
>
>> Hi guys I've added this ACL to limit the list of queues based on company
>> : on Service e SLA works fine but on Queue not work
>> any suggestions?
>>
>> $Self->{TicketAcl}->{'02-**basic'} = {
>> Properties => {Frontend => { Action => ['AgentTicketPhone'], },
>> CustomerUser => { UserCustomerID => ['ITALIALOGISTICA_PT'] },
>> },
>> Possible => {
>> Ticket => {
>> Queue => ['TBS-OP::CS::FIELD SUD::ItaliaLogistica'],
>> # Service => [],
>> # SLA => ['Ripr.240min_L-D:H24'],
>> },
>> },
>> };
>>
>> My OTRS is 3.0.10
>>
>> --
>> Rocco Tocci
>> Application Architect
>> Strada Prov. 1 BariModugno n. 4
>> 70123 Bari  Italy
>> Tel. +39 0803855483
>>
>> TBS IT – Telematic & Biomedical Services Srl a socio unico
>> Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste
>> Tel. 040 - 92291
>> Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno
>> Tel. 0742- 32661
>> C.F., P.IVA e Registro Imprese (TS) : 01165260322
>> Cap.Soc. € 8.000.000,00 i.v.
>> una società di TBS Group SpA
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>
>
>
>
> --
> Rafa Quiñonero Figuerola
> Tlf: 0151-61436385
> rafakorp at gmail.com
>



-- 
Rafa Quiñonero Figuerola
Tlf: 0151-61436385
rafakorp at gmail.com
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