[itsm] ITSM 1.0.3 - error installing ITSMTicket module

Hein Koorts hein.koorts at mortgagesa.com
Tue Oct 2 10:14:25 GMT 2007



I'm busy installing OTRS v2.2.3 and want to add the ITSM v1.0.3 modules,
but when installing the "ITSMTicket" module via the Package Manager (the
opm files are stored locally on my drive), I get the below error:


Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT
INTO package_r[..] 


Bug Report:     

Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Oct  2
08:00:13 2007


Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL:
'INSERT INTO package_repository (name, version, vendor, filename,
content_size, content_type, content, install_status,  create_time,
create_by, change_time, change_by) VALUES  ('ITSMTicket',  '1.0.3',
'OTRS GmbH',  'ITSMTicket-1.0.3.xml',  '213', 'text/xml', ?, 'not
installed',  current_timestamp, 1, current_timestamp, 1)'


Traceback (16996): 

   Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263

   Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565

   Module: Kernel::Modules::AdminPackageManager::Run (v1.46) Line: 1083

   Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670

ndex_2epl::handler (v) Line: 47

   Module: (eval) (v1.81) Line: 203

   Module: ModPerl::RegistryCooker::run (v1.81) Line: 203

   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169

   Module: ModPerl::Registry::handler (v1.99) Line: 30 



My system is as follows:

MS Server 2003

Apache 2.2.4

MySQL v5.0.37

Perl 5.8.8 build 819


Does someone know how to correct and overcome this? If so, please let me
know as I'm very eager to get this application up & running.




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