AW: [itsm] ITSM 1.0.3 - error installing ITSMTicket module

Manuel Hecht manuel.hecht at
Tue Oct 2 11:22:37 GMT 2007



Please have a lock at:




  Best regards,

  Manuel Hecht


((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing

  Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 :: Communication with success!




Von: itsm-bounces at [mailto:itsm-bounces at] Im Auftrag von
Hein Koorts
Gesendet: Dienstag, 2. Oktober 2007 10:14
An: itsm at
Betreff: [itsm] ITSM 1.0.3 - error installing ITSMTicket module




I'm busy installing OTRS v2.2.3 and want to add the ITSM v1.0.3 modules, but
when installing the "ITSMTicket" module via the Package Manager (the opm
files are stored locally on my drive), I get the below error:


Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT
INTO package_r[..] 


Bug Report:     

Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Oct  2
08:00:13 2007


Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT
INTO package_repository (name, version, vendor, filename,  content_size,
content_type, content, install_status,  create_time, create_by, change_time,
change_by) VALUES  ('ITSMTicket',  '1.0.3',  'OTRS GmbH',
'ITSMTicket-1.0.3.xml',  '213', 'text/xml', ?, 'not installed',
current_timestamp, 1, current_timestamp, 1)'


Traceback (16996): 

   Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263

   Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565

   Module: Kernel::Modules::AdminPackageManager::Run (v1.46) Line: 1083

   Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670

_2epl::handler (v) Line: 47

   Module: (eval) (v1.81) Line: 203

   Module: ModPerl::RegistryCooker::run (v1.81) Line: 203

   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169

   Module: ModPerl::Registry::handler (v1.99) Line: 30 



My system is as follows:

MS Server 2003

Apache 2.2.4

MySQL v5.0.37

Perl 5.8.8 build 819


Does someone know how to correct and overcome this? If so, please let me
know as I'm very eager to get this application up & running.




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