[itsm] ITSM 1.0.3 - error installing ITSMTicket module

Hein Koorts hein.koorts at mortgagesa.com
Tue Oct 2 12:45:56 GMT 2007

Thanks Manuel,


I have downloaded the updated window installer version
"otrs-2.2.3-002-win32.exe" as indicated by the link that you have
forwarded to me. By applying this update, is it required that I first
uninstall previous versions / installations of Apache, CRN & MySQL? I
see that the installer doesn't allow existing services of these
applications. I'm worried that I have to redo all my configurations and
settings up till now, unless I'm able to back it up and restore it?





From: itsm-bounces at otrs.org [mailto:itsm-bounces at otrs.org] On Behalf Of
Manuel Hecht
Sent: 02 October 2007 11:23
To: 'OTRS::ITSM User questions and discussions'
Subject: AW: [itsm] ITSM 1.0.3 - error installing ITSMTicket module




Please have a lock at:






  Best regards,

  Manuel Hecht


((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing

  Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18

    http://www.otrs.com/ :: Communication with success!




Von: itsm-bounces at otrs.org [mailto:itsm-bounces at otrs.org] Im Auftrag von
Hein Koorts
Gesendet: Dienstag, 2. Oktober 2007 10:14
An: itsm at otrs.org
Betreff: [itsm] ITSM 1.0.3 - error installing ITSMTicket module




I'm busy installing OTRS v2.2.3 and want to add the ITSM v1.0.3 modules,
but when installing the "ITSMTicket" module via the Package Manager (the
opm files are stored locally on my drive), I get the below error:


Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT
INTO package_r[..] 


Bug Report:     

Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Oct  2
08:00:13 2007


Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL:
'INSERT INTO package_repository (name, version, vendor, filename,
content_size, content_type, content, install_status,  create_time,
create_by, change_time, change_by) VALUES  ('ITSMTicket',  '1.0.3',
'OTRS GmbH',  'ITSMTicket-1.0.3.xml',  '213', 'text/xml', ?, 'not
installed',  current_timestamp, 1, current_timestamp, 1)'


Traceback (16996): 

   Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263

   Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565

   Module: Kernel::Modules::AdminPackageManager::Run (v1.46) Line: 1083

   Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670

ndex_2epl::handler (v) Line: 47

   Module: (eval) (v1.81) Line: 203

   Module: ModPerl::RegistryCooker::run (v1.81) Line: 203

   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169

   Module: ModPerl::Registry::handler (v1.99) Line: 30 



My system is as follows:

MS Server 2003

Apache 2.2.4

MySQL v5.0.37

Perl 5.8.8 build 819


Does someone know how to correct and overcome this? If so, please let me
know as I'm very eager to get this application up & running.




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