[itsm] Easy problem!!

Carlos Fernando Rodríguez Hdz carlos.rodriguez at duxdiligens.com
Thu Oct 4 18:27:36 GMT 2007

Hi Paul

You need to modify the file /opt/otrs/Kernel/Output/HTML/Standard/CustomerHeader.dtl
You may need to know a little of html and I suggest to copy your customer logo to the /opt/otrs/var/httpd/htdocs/images directory in order to use environment variable $Env{"Images"} like
<img src="$Env{"Images"}logo.gif" alt="customer logo" width="293" height="18" border="0"></a></td>


Carlos Fernando Rodríguez Hdz.

Av. Arcos 267, Col. Arcos Sur
44130 Guadalajara, Jalisco, Mexico
Tel: [+52] 33 3208 0551
Cel: 33 1163 8803
eMail: carlos.rodriguez at duxdiligens.com


Mexico City  -  Guadalajara  -  Buenos Aires

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-----Original Message-----
From: FTBINC [mailto:ftbinc at usa.net] 
Sent: Thursday, October 04, 2007 5:52 PM
To: itsm at otrs.org
Subject: [itsm] Easy problem!!

Hello all:


I have just installed OTRS.  I can not find how to change the displayed logo
and company on the customer.pl page.  It works, my customers can log in, but I
would really like to have the agency name at the top along with the logo
instead of “LOGO” and “COMPANY NAME”  


I’m sure this is an easy question and I have just over looked it in the
documentation.  Can anyone help?




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