+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++


Release:            OTRS Help Desk 3.0.0 beta5
Status:             Beta

Feature List:
http://lists.otrs.org/pipermail/announce/2010/000133.html


ENHANCEMENTS:
============

* Big improvements to TicketZoom rendering performance.
* Updated Ukrainian translation file, thanks to Бельский Артем!

SUPPORTED ENCODING:
===================

* The default internal character set of OTRS was changed to UTF-8.
  Please see the UPGRADING file if you upgrade from an older version
  of OTRS for any implications this may have for you.
* We recommend to change existing non-UTF-8 installations of OTRS
  to UTF-8 with the upgrade to 3.0.
* All other encodings are now deprecated.
* OTRS 3.1 will only allow UTF-8 as internal charset.


BUGFIXES:
=========

* Bug#6064 - Predefined responses did not load.

* Bug#6054 - The default services were not loaded when creating
             a new ticket.

* Bug#5911 - Enhanced menu behavior. The submenus in the agent
             main menu open on click by default. With the new config
             setting "OpenMainMenuOnHover" it can be configured that
             they should also open on mouse hover.

* Bug#5979 - IE8 - selecting a new article in TicketZoom did not load
             the new ticket.

* Bug#6017 - QueueLookup function returned a wrong QueueID when a 
             queue name was updated.

* Bug#6019 - Choosing a search template did not work when executing the
             search.

* Bug#6033 - Too many toolbar icons were displayed by default. Toolbar
             shortcuts were not shown by default.

* Bug#6032 - Customer history context settings were not working.

* Bug#6021 - Ticket types are still displayed if they were invalid.

* Bug#4732 - Mysql table index wasn't used when LOWER() is used in
             queries for customer_user.login. There was now a new flag
             CaseSensitive in the customer DB settings. Setting this to
             1 will improve performance dramatically on large databases.

* Bug#6007 - Free field content were not saved.


YOUR CONTRIBUTION:
===================

* We kindly ask for your assistance to update the translation 
  files! The current status can be found here: 
  http://users.otrs.com/~me/i18n/


BROWSER SUPPORT Agent Interface:
===============================

* JavaScript is required to use the agent interface

These browsers are not supported:

* Versions older than Microsoft Internet Explorer 7
* Versions older than Firefox 3
* All versions of Netscape


SOFTWARE DOWNLOAD: 
===================

Please note that we have relaunched our website www.otrs.com.
The software can now be downloaded exclusively  

* http://otrs.org/download/
* http://otrs.org/download/#otrs3
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is 
available at http://otrs.org/download/

MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: 

=======================================

09aa8d6204f79209ea049ee5726d4977
063e6296e30b31129dd88267865d1704
942373399249ae02613eebcff6b33af8
f8cd916e7ba7a4c71fd954d6f8e1ccf9
c957e561cf8183f863cefe7a6b75f650
2e659abcbbe707854d0b6ad33516da0e
f9e9445f6f5fbecf826963f7c2914c96
f4466238222c640857852c3f6abbcd65
e5df4350bf8a8afdfff91932ed1306ab

UPGRADING:
==========
For those folks who are using OTRS 2.4 and want to upgrade to OTRS 3.0 
please read the UPGRADING and INSTALL files. We do not recommend to
upgrade to OTRS 3.0.0 beta5 for production.


FEEDBACK & BUG REPORTING: 
========================= 
Although OTRS 3.0.0 beta5 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell 
us what you think, using this feedback e-Mail: [enjoy@otrs.com] 
or by filing a bug in Bugzilla [http://bugs.otrs.org].


--

Hauke Jan Böttcher
Director Marketing

OTRS AG
Norsk-Data-Straße 1
61352 Bad Homburg
Deutschland

T: +49 (0) 6172 681988 10
F: +49 (0) 9421 56818 18
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender)

True Ownership and Control of Your Data: Free 30-day Trial for OTRS OnDemand: http://www.otrsondemand.com/

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