+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: FAQ 1.6.5 Required OTRS release: OTRS 2.4.5 Status: stable Code name: Aitutaki Beach, Cook Island ENHANCEMENTS: ============= * Added Chinese Simple translation, thanks to Never Min! * Added french translation, thanks to Jonathan Peyrot! * Added short English documentation. FIXED BUGS: =========== * Bug# 4038 - Entering text for RTL languages was impossible in the rich text mode! It was not possible to enter text for languages with right to left orientation, like farsi (persian). [ http://bugs.otrs.org/show_bug.cgi?id=4038 ] * Bug# 4108 - OpenSearch Title for FAQ was incorrect. [ http://bugs.otrs.org/show_bug.cgi?id=4108 ] * Bug# 4223 - FAQ table dependencies. Problems occured when uninstalling the FAQ module after an upgrade from OTRS 2.0. [ http://bugs.otrs.org/show_bug.cgi?id=4223 ] * Bug# 4230 - Uninstall of FAQ module did not delete linked FAQ articles. [ http://bugs.otrs.org/show_bug.cgi?id=4230 ] * Bug# 4225 - Editing category-details was temporarily impossible. [ http://bugs.otrs.org/show_bug.cgi?id=4225 ] * Bug# 4118 - An error message occured when changing FAQ Language. [ http://bugs.otrs.org/show_bug.cgi?id=4118 ] * Bug# 4401 - The spell checker in the FAQ's Rich Text Editor did not work properly. [ http://bugs.otrs.org/show_bug.cgi?id=4401 ] YOUR CONTRIBUTION: ================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ JOINT DEVELOPMENT INITIATIVE: 'CHANGE MANAGEMENT' ================================================= Change Management, the next ITIL process to be implemented in the OTRS::ITSM standard is planned to be realized Jan 31 2010. The functional specification has already been finished, a mile- stone plan is fixed. The Change Management 1.0.0 module will be given to investors only until the funding covers the 50% which has to be provided by investors/user organizations. If your company is interested in joining the initiative and get the Change Management right from the start please contact us: ready-for-take-off at otrs.com There are 57,500 EUR left to be covered until the Change Management 1.0.0 will be provided to the public. It will be published under the AGPL and for sure remain free of any license fees. Join in and get ready for take-off! SOFTWARE DOWNLOAD: =================== * http://otrs.org/download/ * ftp://ftp.otrs.org/pub/otrs/packages/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 84aaa36b0ac60a8d0c6425270037e42e http://ftp.otrs.org/pub/otrs/packages/FAQ-1.6.5.opm FEEDBACK & BUG REPORTING: ========================= Although FAQ 1.6.5 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy@otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org]. MEET US: ======== CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! CU@ PINK - 14th. IT Service Management Conference in Las Vegas (USA) and get to know more about OTRS at booth no. 517b from Feb 21-24, 2010! -- Hauke Jan Böttcher Director Sales & Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988 10 F: +49 (0) 9421 56818 18 I: www.otrs.com Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/